Privacy Policy

Marvino Home Center – Privacy Policy

Effective Date: November 23, 2025

Marvino Home Center (“we”, “our”, or “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:

• use our website www.marvinohomecenter.com (the “Website”)

• use our Marvino Home Center mobile application (the “App”)

• purchase products in-store at any Marvino Home Center physical location (the “Store”)

• communicate with us by email, phone, or social media.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information You Provide Directly

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information (processed by third parties)

• Account login details (if you create an online account)

• Messages or inquiries sent to our customer service

• Feedback, reviews, or responses to surveys

1.2 Automatically Collected Information

When using the Website or App, we may automatically collect:

• IP address

• Device information

• Browser type

• Pages viewed

• Time spent on the Platform

• Cookies and tracking data

1.3 In-Store Information

When visiting our physical Store, we may collect:

• Payment details (card transactions processed by secure third parties)

• Video recordings (for security purposes)

• Information needed for returns or warranty claims

1.4 Payment Data

Marvino Home Center does not store your complete credit or debit card number.

All payments are processed securely by trusted third-party payment gateways.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Create and manage your account

• Communicate order updates and delivery information

• Respond to customer service requests

• Improve our products, services, and user experience

• Prevent fraud or unauthorized transactions

• Send optional promotions, offers, or newsletters (you may unsubscribe anytime)

• Provide in-store services and manage returns/exchanges

• Ensure security and monitor suspicious activity

3. Sharing of Information

We do not sell your personal information.

We may share your information only with:

3.1 Service Providers

Examples include:

• Payment processors

• Shipping partners and delivery agents

• IT and hosting providers

• Customer support systems

• Marketing or analytics tools

These partners use your information only as necessary to perform their services.

3.2 Merchants or Third-Party Suppliers (if applicable)

If certain products are sold by third-party suppliers, relevant order information may be shared with them to fulfill your purchase.

3.3 Legal Requirements

We may disclose information if required by:

• law

• government authorities

• court orders

• to prevent fraud or security threats

4. Cookies and Tracking Technologies

We use cookies to:

• remember your preferences

• keep you logged in

• improve site performance

• analyze usage and traffic patterns

You may disable cookies through your browser settings, but some features may not function properly.

5. Data Storage and Security

We implement reasonable security measures to protect your information, including:

• encrypted connections (HTTPS)

• secure payment gateways

• restricted access to data

• monitoring for suspicious activity

However, no online transmission is 100% secure.

You use the Platform at your own risk.

6. Your Rights

Depending on your location, you may have rights such as:

• Access to your personal information

• Request correction of inaccurate data

• Request deletion (“right to be forgotten”)

• Request restriction of processing

• Opt out of marketing communications

• Withdraw consent (where applicable)

You may exercise these rights by contacting us at:

📧 support@marvinohomecenter.com

7. Children’s Privacy

Our Services are not intended for individuals under 18 years old.

We do not knowingly collect personal information from minors.

8. Third-Party Links

Our Website or App may contain links to third-party websites.

We are not responsible for their privacy practices or content.

9. Data Retention

We retain your information only as long as necessary for:

• completing transactions

• legal requirements

• accounting purposes

• resolving disputes

After this period, your data may be deleted or anonymized.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The revised version will be posted on our Website with the updated effective date.

Continued use of our Services signifies your acceptance of the updated policy.

11. Contact Information

For questions about this Privacy Policy or your personal data:

Marvino Home Center – Privacy Department

Email: support@marvinohomecenter.com