Return Policy

Marvino Home Center – Return Policy

Effective Date: November 23, 2025

At Marvino Home Center, we want our customers to be completely satisfied. This Return Policy explains how returns and exchanges are handled for purchases made online and in-store.

1. Return Window

1.1 Online Purchases (Website & App)

You may request a return within 7 days after receiving your order.

To qualify, items must be:

• unused

• in original condition

• in original packaging

• accompanied by all manuals, accessories, and parts

1.2 In-Store Purchases

Items purchased in-store may be returned within 7 days with the original receipt.

The item must be unused and in the same condition as purchased.

2. Items That Cannot Be Returned

For hygiene, safety, and operational reasons, the following items are non-returnable:

• Bedding, pillows, and mattresses once opened

• Personal hygiene and beauty items

• Assembled or installed furniture

• Installed or used appliances

• Custom-made or special-order items

• Clearance or final sale items

• Gift cards

• Products damaged after delivery due to misuse

3. Return Process (Online Orders)

To start a return:

1. Email support@marvinohomecenter.com

2. Provide:

• order number

• product name

• reason for return

• photos (if item is damaged or incorrect)

3. You will receive return instructions and a return shipping address

Return shipping fees:

• Paid by the customer, except if the item is defective or incorrect

• Non-refundable

Once the item is received and inspected, we will notify you of approval or rejection.

4. Exchanges

We offer exchanges for eligible items, subject to stock availability.

• Must be requested within 7 days

• Item must be in perfect, unused condition

• If the replacement is unavailable, a refund or store credit may be offered

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Report it within 48 hours of delivery or purchase

• Share clear photos or videos as proof

• We will replace, repair, or refund the item depending on availability

Damage caused by misuse, improper installation, or normal wear and tear is not eligible for return.

6. Refund Method

If your return is approved:

• Refunds are issued to the original method of payment

• Processing time: 5–10 business days depending on your bank

• Shipping and delivery fees are non-refundable

7. In-Store Return Conditions

For physical locations :

• Returns require the original receipt

• Products must be unused and in original packaging

• Refund will be issued based on the original payment method

• Cash payments → cash refund

• Card payments → refund to the same card

8. Final Sale Items

Items marked Final Sale, Clearance, or Non-returnable cannot be exchanged or refunded.

9. Contact Us

For any assistance regarding returns or exchanges:

📧 support@marvinohomecenter.com