Shipping Policy

Marvino Home Center – Shipping Policy

Effective Date: November 23, 2025

This Shipping Policy explains how Marvino Home Center handles order processing, delivery methods, shipping fees, and customer responsibilities.

By placing an order on www.marvinohomecenter.com, you agree to the terms outlined below.

1. Processing Time

• Orders are processed within 1–7 business days after payment confirmation.All orders are prepared and shipped by MARVINO HOME CENTER.

Some products are sourced from trusted suppliers, including IFDC and TITUS Furniture,

to ensure consistent quality and product availability.

• Orders placed on weekends or holidays will be processed on the next business day.

• Large items (furniture, appliances, oversized products) may require additional processing time due to packaging, freight coordination, and delivery scheduling.

You will receive an email confirmation once your order is processed.

2. Delivery Time

Delivery times vary depending on:

• delivery location

• product availability

• size and weight of the item

• carrier schedules

• weather conditions or unforeseen delays

Estimated delivery timelines may be displayed at checkout but are not guaranteed.

Marvino Home Center is not responsible for carrier delays or circumstances beyond our control.

3. Shipping Methods

We offer the following delivery options:

3.1 Standard Delivery

• For small and medium-sized items

• Delivered by courier or local delivery partner

3.2 Large Item Delivery (Furniture & Appliances)

• Delivered by freight or specialized delivery partners

• Standard delivery includes curbside or doorstep delivery only

• Assembly and installation are not included unless added as a paid service

• Inside delivery, stair carry, elevator access, or special handling may result in additional charges

3.3 In-Store Pickup (If/When Available)

• Free

• Pickup time will be specified at checkout

• Valid government-issued ID and order confirmation required

4. Shipping Fees

Shipping fees are calculated based on:

• delivery address

• product weight and dimensions

• delivery method

• number of items

For small and medium-sized items, shipping fees are calculated automatically and shown at checkout before payment.

For large or oversized items (including furniture and appliances), shipping fees may be calculated manually after checkout based on distance, size, weight, and delivery requirements.

In such cases:

• Customers will be contacted with the final delivery cost for approval

• Orders will not be processed or shipped until the customer confirms and approves the delivery fee

Free or promotional delivery applies only to selected products, locations, or promotional periods and may exclude large or oversized items.

Shipping fees are non-refundable, except in cases of defective or incorrect items.

Free shipping on orders over $800 within Canada.

Shipping fees are automatically calculated at checkout for orders below this amount

Shipping fees are based on the order total. If an incorrect shipping option is selected, we reserve the right to adjust the shipping cost or contact the customer before processing the order.

5. Delivery Attempts

For courier deliveries:

• The carrier will attempt delivery to the provided address

• If delivery is unsuccessful, a notice may be left with instructions for redelivery or pickup

For large-item deliveries:

• The customer must be available during the scheduled delivery window

• If delivery fails due to absence, inaccessible location, or missing instructions, redelivery fees may apply

6. Customer Responsibilities

Customers must ensure:

• the delivery address is accurate and complete

• access to the delivery location is possible (driveway, elevator, stairs, door clearance, etc.)

• someone 18 years or older is available to receive large items

Failure to meet these requirements may result in:

• delivery cancellation

• rescheduling fees

• non-refundable shipping charges

7. Damaged or Missing Items

If your item arrives damaged, missing parts, or incorrect:

• Report the issue within 48 hours of delivery

• Provide clear photos and/or videos

• Keep all packaging until the issue is resolved

Marvino Home Center will arrange a replacement, repair, or refund depending on availability.

Damage caused after delivery due to misuse or mishandling is not covered.

8. Tracking Your Order

Once your order is shipped:

• You will receive a tracking number (for carriers that support tracking)

• Large-item deliveries may be coordinated by phone or email

If you do not receive tracking information within the expected timeframe, please contact us.

9. Delivery Areas

We currently deliver to:

• Canada (local and national delivery depending on item size)

Some remote or rural areas may require additional delivery fees or may not be serviceable.

If your address is outside our delivery zone, you will be notified before order processing.

10. Incorrect Address

If an incorrect delivery address is provided:

• Contact us immediately

• If the order has not shipped, we may update the address

• If the order has already shipped, rerouting fees or return shipping charges may apply

Marvino Home Center is not responsible for orders delivered to incorrect addresses provided by the customer.

11. Contact Us

For shipping-related questions or assistance, please contact us through our website or customer support channels.

For questions about shipping or delivery:

📧 support@marvinohomecenter.com